FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Pobuca Connect customers

Iro Papagiannopoulou avatar Ritsa Tsapkinaki avatar Isidoros Sideridis avatar
12 articles in this collection
Written by Iro Papagiannopoulou, Ritsa Tsapkinaki, and Isidoros Sideridis

Invited people cannot access the app

Troubleshoot article: Invited people cannot access the app (AAD integration activated)
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

The CSV that i exported looks weird

This article contains guide lines on how to make the csv that you exported from Pobuca Connect get displayed correctly in Microsoft Excel
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

How can i invite my co-workers?

This article contains guide lines on how to invite your co-workers to Pobuca Connect
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

Cannot deactivate my account

Read this article if you encounter problems when trying to deactivate your Pobuca Connect user account
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

Cannot import

This article contains some necessary criteria for the successful data import into Pobuca Connect
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

Delay in syncing Pobuca Connect mobile and web app

This article guides you how to troubleshoot the delay in contacts' sync between Pobuca Connect mobile and web app
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago

FAQs

Ritsa Tsapkinaki avatar
Written by Ritsa Tsapkinaki
Updated over a week ago

Pobuca Connect pricing

What is the pricing model of Pobuca Connect and its add-ons
Isidoros Sideridis avatar
Written by Isidoros Sideridis
Updated over a week ago

Limits in number of contacts

Pobuca Connect offers different limits per version for the number of contacts that you can store
Isidoros Sideridis avatar
Written by Isidoros Sideridis
Updated over a week ago

Color of contacts/organizations

Why contacts and organizations have different colors
Isidoros Sideridis avatar
Written by Isidoros Sideridis
Updated over a week ago

How to deactivate your account (web app)

Instructions of how to deactivate your Pobuca Connect account
Isidoros Sideridis avatar
Written by Isidoros Sideridis
Updated over a week ago

Fix the “Screen Overlay Detected” issue

How to fix “Screen Overlay Detected” issue which interferes with the Pobuca Connect dialogue while requesting permission on Android
Iro Papagiannopoulou avatar
Written by Iro Papagiannopoulou
Updated over a week ago