FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Pobuca Connect customers

12 articles in this collection
Written by Isidoros Sideridis, Ritsa Tsapkinaki, and Iro Papagiannopoulou

Invited people cannot access the app

Troubleshoot article: Invited people cannot access the app (AAD integration activated)

Written by Iro Papagiannopoulou
Updated over a week ago

The CSV that i exported looks weird

This article contains guide lines on how to make the csv that you exported from Pobuca Connect get displayed correctly in Microsoft Excel

Written by Iro Papagiannopoulou
Updated over a week ago

How can i invite my co-workers?

This article contains guide lines on how to invite your co-workers to Pobuca Connect

Written by Iro Papagiannopoulou
Updated over a week ago

Cannot deactivate my account

Read this article if you encounter problems when trying to deactivate your Pobuca Connect user account

Written by Iro Papagiannopoulou
Updated over a week ago

Cannot import

This article contains some necessary criteria for the successful data import into Pobuca Connect

Written by Iro Papagiannopoulou
Updated over a week ago

Delay in syncing Pobuca Connect mobile and web app

This article guides you how to troubleshoot the delay in contacts' sync between Pobuca Connect mobile and web app

Written by Iro Papagiannopoulou
Updated over a week ago

FAQs

Written by Ritsa Tsapkinaki
Updated over a week ago

Pobuca Connect pricing

What is the pricing model of Pobuca Connect and its add-ons

Written by Isidoros Sideridis
Updated over a week ago

Limits in number of contacts

Pobuca Connect offers different limits per version for the number of contacts that you can store

Written by Isidoros Sideridis
Updated over a week ago

Color of contacts/organizations

Why contacts and organizations have different colors

Written by Isidoros Sideridis
Updated over a week ago

How to deactivate your account

Instructions of how to deactivate your Pobuca Connect account

Written by Isidoros Sideridis
Updated over a week ago

Fix the “Screen Overlay Detected” issue

How to fix “Screen Overlay Detected” issue which interferes with the Pobuca Connect dialogue while requesting permission on Android

Written by Iro Papagiannopoulou
Updated over a week ago